Shipping policy

Dear customer,

ODDCELL is committed to providing reliable logistics services, including timely updates and secure delivery. Please review the following shipping policy:

1. Delivery Address

To ensure successful delivery, customers must provide a complete and accurate shipping address.
The shipping address must be valid and cannot be used for payment verification purposes.

2. Delivery Time

Estimated delivery times are provided by our shipping carriers and may vary depending on destination and logistics conditions.
Some products may have different processing or shipping times. For urgent requests, please contact ODDCELL customer service for assistance.

3. Returns

Returns are accepted within 7 days of delivery (14 days for EU regions).
All return or exchange requests must be approved and items must be shipped back to the designated ODDCELL warehouse in order to be eligible for a refund or exchange.

4. Packaging

All products are carefully packaged using protective materials to ensure safe delivery.

5. International Delivery

For international orders, customers are not responsible for any applicable customs duties, import taxes, or additional fees imposed by the destination country or region.

6. Order Tracking

Once your order has been shipped, tracking information will be provided via email.
Customers can track their shipment using the provided tracking link or through their order confirmation details.

7. Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please contact ODDCELL customer service within 48 hours of delivery with relevant photos and details.

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Thank you for your support. ODDCELL strives to provide the best possible shipping experience.