Refund policy

Dear customer,

Thank you for shopping with ODDCELL. We aim to provide a clear and fair return process. Please review the following policy before making a purchase.

1. Returns Eligibility

Return eligibility varies by region:

  • For orders delivered within the European Union (EU), customers may request a return within 14 days of delivery, in accordance with applicable consumer protection laws.
  • For orders delivered outside of the EU, return requests must be made within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items not caused by shipping
  • Items without original packaging
  • Customized or made-to-order products
  • Certain fragile or artistic items where specified
  • Final sale items

3. Return Process

To initiate a return, customers must first submit a return request and receive approval.

Once approved:

  • Return instructions and the return address will be provided via email
  • The return address may vary depending on the product or fulfillment location
  • Returns sent without prior authorization will not be accepted

Customers must follow the provided instructions.
We are not responsible for returns sent to incorrect addresses.

4. Return Shipping Costs

Unless the return is due to a confirmed defect or shipping damage:

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

We strongly recommend using a trackable shipping method, as we are not responsible for lost return shipments.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • You must contact us within 48 hours of delivery
  • Clear photos of the product and packaging are required

If approved, we will offer either:

  • A replacement, or
  • A full refund

Claims submitted after this timeframe may not be accepted.

6. Refunds

Once the returned item is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to the original payment method

Processing time:

  • 5–10 business days after approval
  • Additional time may be required depending on your payment provider

7. Exchanges

We do not offer direct exchanges.

If you wish to replace an item:

  • Please return the original item (if eligible)
  • Place a new order separately

8. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period:

  • Orders may have already been processed or shipped
  • Cancellation requests are not guaranteed

9. Contact

Please contact us before initiating any return or claim.

ODDCELL reserves the right to update or modify this policy at any time without prior notice.